Shipping policy
Shipping Policy
1. Order Processing:
- All orders are processed within 3 business days (excluding weekends and holidays) upon receiving payment confirmation.
- Orders placed after 4:00PM PST will be processed on the following business day.
2. Shipping Methods:
- We offer the following shipping methods: USPS [standard and expedited options]
- The estimated delivery time and cost will be provided at the checkout based on the destination and selected shipping method.
3. Shipping Destinations:
- We currently ship to addresses within the United States.
- For international orders, please note that customers are responsible for any customs fees, taxes, or duties imposed by the destination country.
4. Tracking and Notifications:
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- You can track your package using the provided tracking number on our website or through the shipping carrier's website.
5. Delivery Time:
- The estimated delivery time is based on the shipping method selected and the destination.
- Please note that delivery times may vary due to factors beyond our control, such as customs delays, severe weather conditions, or unforeseen circumstances.
6. Shipping Rates:
- Shipping rates are calculated based on the weight, dimensions, and destination of the package.
- The shipping cost will be displayed at the checkout before completing your purchase.
7. Order Modifications and Address Changes:
- Once an order has been placed, it cannot be modified or changed. Please ensure the accuracy of your shipping address before finalizing your order.
8. Lost or Damaged Packages:
- We are not responsible for lost or damaged packages that occur during transit. However, we will do our best to assist you in resolving any shipping issues.
9. Returns and Exchanges:
- For information regarding returns and exchanges, please refer to our Returns Policy.
10. Contact Information:
- If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at novusdandc@gmail.com.
1. Order Processing:
- All orders are processed within 3 business days (excluding weekends and holidays) upon receiving payment confirmation.
- Orders placed after 4:00PM PST will be processed on the following business day.
2. Shipping Methods:
- We offer the following shipping methods: USPS [standard and expedited options]
- The estimated delivery time and cost will be provided at the checkout based on the destination and selected shipping method.
3. Shipping Destinations:
- We currently ship to addresses within the United States.
- For international orders, please note that customers are responsible for any customs fees, taxes, or duties imposed by the destination country.
4. Tracking and Notifications:
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- You can track your package using the provided tracking number on our website or through the shipping carrier's website.
5. Delivery Time:
- The estimated delivery time is based on the shipping method selected and the destination.
- Please note that delivery times may vary due to factors beyond our control, such as customs delays, severe weather conditions, or unforeseen circumstances.
6. Shipping Rates:
- Shipping rates are calculated based on the weight, dimensions, and destination of the package.
- The shipping cost will be displayed at the checkout before completing your purchase.
7. Order Modifications and Address Changes:
- Once an order has been placed, it cannot be modified or changed. Please ensure the accuracy of your shipping address before finalizing your order.
8. Lost or Damaged Packages:
- We are not responsible for lost or damaged packages that occur during transit. However, we will do our best to assist you in resolving any shipping issues.
9. Returns and Exchanges:
- For information regarding returns and exchanges, please refer to our Returns Policy.
10. Contact Information:
- If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at novusdandc@gmail.com.